MMG committed to open and transparent stakeholder feedback

Written by MMG Limited     December 21 2021 at 2:53 PM

At MMG, we consider stakeholder feedback to be a valuable indicator that helps our operations to anticipate community concerns and proactively manage social risks. Feedback, whether it is a suggestion, compliment or complaint matters MMG and the system that supports it must be transparent and easy to use for people and our communities. By proactively seeking opportunities to improve we are also living our value of “We Want To Be Better.”

We know that mining operations impact communities in both positive and negative ways and these impacts can at times lead to significant stakeholder concerns. To this end, each of our operations has a site-specific grievance mechanism in place to facilitate the timely, culturally appropriate investigation and response to grievances by community members. This process is non-judicial, complements existing legislative remedies and reflects our commitment to the UN Guiding Principles on Business and Human Rights.

In 2020, we undertook a review of our corporate Stakeholder Grievance Management Work Quality Requirement to ensure its alignment with the ICMM’s updated guidance document “Handling and Resolving Local-level Concerns and Grievances: Human rights in the mining and metals sector (2019),”as well as the International Labour Organisation Declaration of Fundamental Principles and Rights at Work, the Extractive Industries Transparency Initiative and the UN Global Compact.

Over the past months we have worked with all site teams to better understand local grievance processes and identified an opportunity for an easy to use, self-serve platform to automatically record grievances in a way that is consistent globally, known as Borealis.

Recently we launched the online portal in Borealis to help us capture, follow-up and respond to any grievances received. The Portal aims to capture a more complete view of stakeholder concerns which is key to improving our relationships. Other benefits include:

  • Making interactions easier for stakeholders – By offering an ability to file and track the status of grievances at any time – 24 hours a day, seven days a week.
  • Reducing manual handling by removing the need to manually enter grievances.
  • Standardised approach to assessing and escalating all grievances.
  • Preserving anonymity – Each time a grievance is filed, status updates and responses are provided without compromising the contributor’s identity.
  • Collecting other Feedback – The portal collates comments, praise and suggestions, with endless options for seeking out community ideas, preferences and more.

Portal links can be accessed here:

We are looking forward to working with our communities to listen, learn and respond to their valuable feedback.

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